A real person reads every message. Whether it's a technical issue, a billing question, or something tender — we'll get back to you quickly.
Memorial inquiries within 1 business day, often sooner.
support@lifessong.com — or use the form below for context.
DNA is AES-256 encrypted at rest. We never sell or share it.
Where are my compositions stored?
In your Library. Sign in and visit /library — every song you've ever made is there, downloadable as MP3, WAV, or MIDI. Open
How do I redeem a gift card?
Go to /redeem and enter the LIFE-XXXX-XXXX code. The credits attach to your account after sign-up. Open
Can I get a refund?
Yes — gift cards refund fully until redeemed. For purchased credits, contact us within 14 days of purchase.
Where can I learn more about how this works?
Our Science page walks through the DNA-to-music process step by step. No biology background required. Open
We'll reply to the email you give us — usually within two business days.
The form above is the fastest path. If you'd rather reach us another way, here's the full picture.
amin@thememorialcollective.com
A real person reads every message. We aim to reply within 2 business days; memorial inquiries within 1, often sooner.
Email-first support
We don't run a phone line yet. If a call would help, mention it in your message and we'll arrange one.
Mon–Fri, 9 AM – 5 PM Eastern
Memorial inquiries are monitored more flexibly, including weekends, because grief doesn't keep business hours.
amin@thememorialcollective.com
Email us with subject prefix [Privacy] for data export, account deletion, or any GDPR/CCPA request. We respond within 30 days.
amin@thememorialcollective.com
If you can't sign in, email us with subject prefix [Account] from the address you signed up with. We'll verify and help.
Life's Song · the song already in you, in music.